Shipping Policy

Shipping Carriers
We ship with FedEx (our preferred carrier), UPS and USPS.

Calculating Shipping Charges
The shipping charges are calculated based on a number of different things such as

the weight, size and number of products that you have purchased.
the shipping option you select - i.e. ground, 2nd day, express etc.
your zip code
the zip code of the warehouse the products ship from.
Our main warehouse is in Pearland, TX 77581, but we also do ship from other locations.
Some of our products are shipped directly from the manufacturer

On the average , our shipping charges for our ground services have been ranging from $9 - $12.

If want a product shipped by a certain date and time please contact us and we will try our best to accomodate you and your timeframe.

Ordering and Shipping Times:

Time Order Placed	When it will ship.
Mon to Frid - BEFORE 8 am CST	The same day**
Mon to Thur - AFTER 8 am CST	The next day**
Friday AFTER 8 am CST	The following Monday**
Saturday or Sunday	The following Monday**

Call us 713-817-1998 M-F 9-4 CST or email us you have any questions

We are centrally located in Texas - so on the average Ground orders are delivered within 3 days.
The keyword here is average - the actual times are between 3 and 7 business days depending on where you live. See Shipping Times for Baby Milano.
- See the FedEx Ground Map for number of days.
- See the UPS Ground Map for number of days.
Our goal is to get the products to you as fast as possible, so we will change the shipping option if it means that we can get product to you faster - unless of course you give us specific instructions not to do so.
For examples if you select FedEx Ground and it will take 5 days to get the products to you while UPS Ground will only take 3 days, - we will switch your order to go out with UPS Ground.
Orders submitted with the wrong billing information will need verification and therefore will be delayed and the above shipping policies will not apply.
We ask that you please submit the billing information exactly as stated on your credit card statement and your shipping information exactly to the location you want product shipped, so that your order may be processed efficiently

Insurance
We automatically insure all packages.

Order refusal and Discrepancies
If an order is refused, shipping charges (both ways) are non refundable and all restocking fees will still apply.

Order shortages, damages or discrepancies must be claimed within 5 days of receipt of order.

APO / FPO addresses:
Yes, we will gladly ship to an APO / FPO addresses via United States Postal Services.

Canadian Orders:
We will ship to Canada via U.S.P.S Global Services. Canadian customers are responsible for any customs charges or any export fees for importing from the US. Potty Patty only covers the shipping costs.

International Orders:
Currently, we are not set up to ship to Internationally , however, if you email us, we will try and accomodate you. You will be responsible for all customs charges, as well an any other fees incurred for importing from the US. Potty Patty will only cover the shipping costs.

Domestic USPS Priority & First Class Mail:

** THESE SERVICES DO NOT OFFER A DELIVERY SERVICE GUARANTEED AVAILABLE DATE. **

That means we do not have an estimated time of delivery. We will ship them using delivery confirmation, which will give you limited amount of tracking.

We do not offer, at this time, a signature confirmation request. If you need this service, we offer it through FedEx, please contact us if you need this specific option.

We DO NOT offer insurance at this time. If you choose to ship using this method, you are responsible for any packages lost, stolen, damaged, etc. We will take no responsibility for the package after it has shipped from our warehouse.

1 st Class mail is only available for packages weighing 16 oz or less. No exceptions!

We do not offer Express services at this time through U.S.P.S.

U.S.P.S. does not have the ability to change the address once it has been shipped.

Shipping Times

Time Order Placed	When it will ship.
Mon to Frid - BEFORE 8 am CST	The same day
Mon to Thur - AFTER 8 am CST	The next day
Friday AFTER 8 am CST	The following Monday
Saturday or Sunday	The following Monday

FedEx Shipping Map

UPS Shipping Map

RETURNS + REFUNDS

RETURN POLICY

If you are not satisfied with your purchase due to difference in appearance or is no longer needed the item may be returned in "new and unused" condition within 30 days of receipt for a refund, excluding shipping fees. Please note a 15% restocking fee will be applied to the return.
If you are not completely satisfied with your purchase, due to product defects or malfunctions, you may request a replacement or return the item for a refund within 30 days of receipt. Please note the 15% restocking fee will not be applied to defective returns.
Understandably, personalized items cannot be accepted for return except when there is a quality concern as mentioned above.
We understand that everyone makes mistakes, so take special care when reviewing your order for personalization. Check your spelling, dates and names carefully. In the event that you made an error and need a replacement, we do offer a 15% discount off the original retail price on the replacement to try to help. Of course, if we made the error, we will replace your order free of charge to you. All exchanges must be made within 30 days of receipt.
To ensure product integrity we are unable to accept returns with any indications that it has been used, worn, or altered . This includes, but is not limited to, any personalized items, or items that have been assembled.
New and Unused means sale able condition, not used, worn or dirty, basically the way you would expect to receive it.
We cannot refund original shipping fees or the cost of return shipping.
A restocking fee of 15% up to a maximum of $8 will be applied to all returns.
Exchanges may incur additional shipping charges.
All returns and refunds are subject to final approval from our Returns Processing Department.
Please allow 1-2 weeks for your return and credit request to be processed.

RETURN INSTRUCTIONS:

All returns must have a Return Merchandise Authorization ( RMA ) number. To obtain your RMA number:

1) Please email us or call us (713)817-1998 9am to 4 pm Monday through Friday with the following information:

a. Order number
b. Product Name
c. Reason for return
d. Type of return i.e. Refund, Exchange or Replacement

2) We will email you an RMA number, to the e-mail address provided on the order, within 2 business day. Returns WITHOUT an RMA number will only receive a 50% refund.

3) Please print and fill out the RMA email, and mail with the the parcel to:

Baby Milano
8017 Fite Rd
Pearland, TX 77584

4) Upon approval at our Returns Processing Department, the original credit card charged will be refunded the price of the returned item(s), minus a restocking fee of 15%, up to to maximum of $8, and any other additional shipping charges.